Namaste Supermarket (NZ) Limited
Effective Date: 20 December 2025
By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.
Welcome to Namaste Supermarket. These Terms of Service ("Terms") govern your use of our website (www.namasteindiansupermarket.com) and the purchase of products from us.
In these Terms, "we", "us", or "our" refers to Namaste Supermarket (NISM Limited). "You" refers to the customer or user of the website.
These Terms apply to all sales of goods and use of our online store within New Zealand. They should be read alongside our Privacy Policy and Refund, Returns & Order Issues Policy.
You must be at least 18 years of age to make purchases on this website. By placing an order, you confirm that you are 18 or older.
If you create an account, you are responsible for maintaining the confidentiality of your password and account details. You agree to accept responsibility for all activities that occur under your account.
You agree to provide current, complete, and accurate purchase and account information (including email, address, and payment details) to allow us to complete your transactions and contact you as needed.
Your order constitutes an offer to purchase goods from us. A contract is formed only when we dispatch the goods to you. We reserve the right to decline or cancel any order for any reason (e.g. stock unavailability or pricing error) prior to dispatch.
All prices are displayed in New Zealand Dollars (NZD) and are inclusive of GST (unless stated otherwise).
All products are subject to availability. If an ordered item is out of stock, we will contact you to arrange a refund, a substitute product, or a backorder, in accordance with our Refund Policy.
While we try to ensure accuracy, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it.
We accept payment via the methods displayed at checkout. Payments are processed by third-party providers (e.g., Windcave).
We do not store full credit card numbers on our systems. Your payment data is processed in accordance with the security practices of our payment provider.
We deliver to addresses within New Zealand.
Delivery times are estimates only. While we aim to deliver within the stated timeframes, we are not liable for delays caused by third-party couriers or events outside our control.
Risk of loss or damage to the goods passes to you upon delivery. Title (ownership) passes to you once we have received full payment.
This section summarises our Refund, Returns & Order Issues Policy. In the event of a conflict, the full Refund Policy prevails.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993. If goods are faulty, unsafe, not as described, or of unacceptable quality, we will provide a remedy (repair, replacement, or refund).
We may accept change-of-mind returns for non-perishable items within 7 days of purchase, provided the item is unused, unopened, and in resalable condition. You are responsible for return shipping costs for change-of-mind returns.
Due to health and safety reasons, change-of-mind returns are not accepted for Perishable Goods (fresh produce, frozen/chilled items, etc.).
Perishable Goods: Please notify us within 24 hours of delivery if perishable items are spoiled or missing.
Damaged/Missing Items: Notify us as soon as possible with photos of the damage or error.
If you are acquiring goods for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply.
To the fullest extent permitted by law, Namaste Supermarket shall not be liable for any indirect, consequential, or special damages (including loss of profits) arising out of your use of the website or purchase of goods.
We make no representation that products sold on this website are appropriate for use in locations outside New Zealand.
We value your privacy. We collect, use, and protect your personal information in accordance with the Privacy Act 2020 and our Privacy Policy.
All content on this website, including text, graphics, logos, images, and software, is the property of Namaste Supermarket or its content suppliers and is protected by New Zealand and international copyright laws. You may not use, reproduce, or distribute any content without our prior written permission.
These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising under these Terms shall be subject to the non-exclusive jurisdiction of the New Zealand courts.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new Terms.
If you have any questions regarding these Terms, please contact us:
Thank you for shopping with Namaste Supermarket. We appreciate your trust in us and are committed to providing you with quality products and excellent service.
