Privacy Policy
Effective date: 19 October 2025
We collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 2020 (NZ). This policy explains how we handle your personal information when you use our services.
1. What We Collect
We may collect:
Identity/Contact Details
Name, email, phone number
Delivery Details
Address, delivery instructions
Order Details
Items purchased, order history
Communications
Support enquiries, complaints
Technical Data
IP address, device/browser data, cookies/analytics where enabled
2. Payment Information
Payments are processed by our payment provider(s) (e.g., Windcave). We do not store full card numbers on our systems. Payment providers may collect and process payment data in accordance with their own privacy and security practices.
3. How We Use Personal Information
We use information to:
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1
Process and fulfil orders (including delivery)
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2
Provide customer support and manage returns/refunds
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3
Prevent fraud and manage security
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4
Send service messages (order confirmations, delivery updates)
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5
Send marketing messages only if you opt in (and you can opt out any time)
4. Who We Share Information With
We may share personal information only as necessary with:
Payment Processors
To process payments securely
Couriers/Delivery Partners
To deliver your orders
IT/Hosting and eCommerce Platform Providers
To operate our online store
Professional Advisers
Legal/accounting where necessary
Regulators/Law Enforcement
Where required by law
We do not sell your personal information.
5. Overseas Storage and Disclosure
Some of our service providers (e.g., hosting, analytics, email) may store or process data outside New Zealand. Where that occurs, we take reasonable steps to ensure appropriate safeguards are in place.
6. Security and Retention
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We retain information only as long as needed for the purposes above, including legal, tax, accounting, and dispute-resolution requirements.
7. Your Rights (Access and Correction)
You may request access to, or correction of, the personal information we hold about you. Contact us using the details below to make a request.
8. Cookies
We may use cookies and similar technologies to operate the Online Store and understand website usage. You can control cookies through your browser settings, but disabling cookies may affect site functionality.
9. Complaints
If you have concerns about privacy, contact us first so we can try to resolve it. You may also complain to the Office of the Privacy Commissioner (NZ).
10. Contact Us
If you have any questions about this privacy policy or want to exercise your rights:
